Our Commitment to You

1. Dedicated Service Commitments

All of our insured policyholders enjoy an excellent level of service. We have a dedicated customer service team who efficiently and effectively handles all customer inquiries and provides timely feedbacks thus making sure that our customers are satisfied and well served.

2. Strong Financial Capability

Head quartered in the City of Dubai – the Financial and Business capital of the region. The company is publicly quoted and listed in the Dubai Financial Market.

3. Exceptional value

All our policies are competitively priced and cover outpatient, inpatient, maternity, elective treatment in your home country and multiple other benefits. We also provide cover for repatriation, evacuation and repatriation of mortal remains so you have peace of mind in the event of any emergency, critical situation, anywhere in the world.

4. Knowledge and Expertise

For true effective management of claims and medical approvals, NGI maintains a 24-hotline / 365 days a year. We have in-house Medical Case Managers, Doctors, Nurses and Pharmacists who ensure medical approvals and claims processed are accurate, with fair and timely settlements.

We encourage our valuable members to call and get correct medical advice on the right course of action. Our Medical Team have extensive knowledge of regional cultures and protocol and are well versed with dealing with all types of scenarios.

5. Plan Choices

With a vast array of healthcare plans with four regional covers, underpinned by strong underwriting capacity and knowledge make us an excellent, trusted and reliable choice for customers to make tailor made requirements.