NGI Customer Service Charter sets out a commitment to providing a high standard of customer service. We seek to meet your insurance needs by offering quality insurance advice, products and services. Our customers are the cornerstone of our business and we consistently strive to exceed your expectations by anticipating and meeting your insurance needs. This Service charter outlines the type of service standards and time frames we aim to provide. Our key commitments include Service, Fairness, Security, Accountability and Transparency.
Key Commitments:
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We are committed to provide you with the highest level of customer service. We do realize that things can sometimes go wrong, and when this happens, we would like to hear about it. Telephone calls may be recorded for training and monitoring purposes. We would like to assure you that all matters are dealt with seriously and in a confidential manner.
Your Feedback and Complaint can be made in any of the following ways:
If you are dissatisfied with our final response or dissatisfied with the delay in our response (beyond 15 working days) you may refer the complaint to the Insurance Regulator (please provide them the details and NGI Complaint Reference Number). Their contact details are provided alongside.
Website for registering complaints:
http://www.isahd.ae/Home/Ipromes
Website for registering complaints:
https://www.haad.ae/haad/tabid/56/Default.aspx
For your Inquiries, complaints, suggestions & compliments, Please contact Abu Dhabi Government Contact Center on the following:
Call: 800555 (UAE) or +971 2 666 4442 (outside UAE)
Email: contact@abudhabi.ae
Insurance Authority
PO Box 113332, Abu Dhabi, United Arab Emirates
Telephone: +971 2499 0111
Fax: +971 2557 2111
Email: contactus@ia.gov.ae
Website for registering complaints:
https://eservices.ia.gov.ae
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